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Return Policies
Shipping Policies

Return Policies

Shipping Policies

Terms of
Service

You must request and return within 14 days of receiving your item/s. The item/s must be in original condition, with the original packaging and tags still attached. Item/s must not have been used, washed or altered in any way. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Before sending any return items, please ensure you have submitted a returns request via email (barbaraodonovandesigns@gmail.com). We strongly recommend that you use a registered shipping method, so that you can track your order and because Barbara O'Donovan cannot be held liable for items that are lost in transit.

 

Please note that once your return is delivered it can take up to 5 business days for processing. The refund will be made to the account used for the original purchase. Note the cost of the original shipping and the subsequent return shipping will not be reimbursed or refunded, unless the items are deemed faulty.

Exchange Policy

Barbara O'Donovan does not offer exchanges. You will need to return your original purchase (see Returns Policy above) and receive a refund for it, then place a new order online for desired items.

Excessive Returns

Barbara O'Donovan monitors returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.

Throughout Australia, we offer free shipping on all orders over $500. Orders will be dispatched via Australia Post and delivered within 5-8 business days*. Your order will be sent Express and the tracking details will be emailed or texted to you. 

*Note we cannot guarantee delivery dates. Delivery times during the Christmas and sale periods could be longer than our standard time frame. Delivery time frames are also subject to change due to natural disasters, carrier and warehouse delays. 

Barbara O'Donovan is a registered trademark, a company incorporated in Australia. We advise all customers to please read our terms and conditions carefully before placing any orders, as once items have been purchased, you are agreeing to abide by these. Our terms and conditions may be modified from time to time, without notice. If changes have been made after you have placed an order it will not affect your order, unless the change made was required by law.

 

Orders

Occasionally items are incorrectly listed as 'in stock' on our website. We apologise if this situation does occur and will contact you immediately to work out a solution. Barbara O'Donovan gives you the option of a full refund, exchange of item or to put the item on back order if it is due to be back in stock soon.

Cancellations

Once an order has been made, this cannot be cancelled so please take care when making your selection.

Pricing

All pricing is listed in AUD and includes GST. Barbara O'Donovan reserves the right to change pricing at its discretion without notice. Prices listed may differ across various stockists and countries.

Copyright Policy

Unless otherwise indicated, copyright of Barbara O'Donovan artwork (including but not limited to text, images, designs, graphics and logos) is solely owned by Barbara O'Donovan. This site or any portion of this site may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose that is not expressly permitted by Barbara O'Donovan. Any reproduction or redistribution of these items is strictly prohibited. All copyright is protected by intellectual property laws.

Terms of Service
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